After-hours answering service
Closed for the night? Sí Call still picks up.
Nights and weekends, it answers with your business name, answers questions from the details you’ve added, and takes messages and leads. In the morning, each call is waiting in your dashboard with a transcript and a summary.
Plans open at launch. Nothing can be bought yet, and features marked “Coming soon” aren’t built yet.
A caller at 10:31 p.m. gets an answer. Not a voicemail box.
An example: a heating company closed at six, and a customer’s heat is out upstairs. Sí Call answers, tells the caller when the company opens again and takes what the team needs for the morning.
Ana(415) 555-0158
Call1:02
Monday, 10:31 p.m., after closing
AI notice, before the greetingYou’re speaking with an AI assistant, and this call is recorded and transcribed.
Harbor Point Heating & Air. How can I help?
Hi, our heat’s out upstairs and the thermostat screen is blank. Are you open?
We’re closed right now. It’s 10:31 p.m. on Monday, January 12 here. We open again tomorrow at 7 a.m. I can take a message for the team.
Please. Can someone come out tomorrow? It’s urgent, it’s getting cold up there.
I understand. One thing our technicians suggest first: a blank thermostat screen can mean its batteries need changing. I’ll write this up for the team with a note that it’s urgent. What’s your name, and is this a good number to reach you?
Ana Lopez. Yes, this is my cell.
Thanks, Ana. I’ve noted no heat upstairs, the blank thermostat screen, that it’s urgent, and your number, so the team can get back to you.
What gets saved
Filed after the call
- Caller
- Ana Lopez · (415) 555-0158
- Received
- Monday, 10:31 PM
- Summary
- No heat upstairs; thermostat screen blank. Wants a service visit tomorrow; said it’s urgent.
- Lead
- Service request · 70 · Warm
The score follows the lead rules: it starts at 50, a mention of urgency adds 15 and a call over a minute adds 5.
It answers from your details.
Hours, services, prices and the answers you write for common questions, at any hour. When a question goes past them, it takes a message.
At launchIt takes the message.
Who called, a good number to reach them and what they need, written up with the call instead of left on a voicemail.
At launchLeads are scored, even at night.
A caller who asks for a quote or says it’s urgent scores higher, so your Leads list shows who to ring back first.
At launch
Open your dashboard to last night’s calls.
Each call after closing is filed as it ends. In the morning you see who called, when and what they needed. Callers who qualified are filed separately in Leads, each with a score.
What’s waiting for you.
Each call is listed with its time, the caller’s number, a short summary and an outcome, such as follow-up needed. Open one for the full transcript, turn by turn.
A completed call becomes a lead when it lasts 30 seconds or more, or includes a booking, a quote request or an urgent request. The caller is then filed in your Leads list with a score. Hang-ups under 15 seconds don’t become leads, so they don’t crowd it.
Card numbers and Social Security numbers are removed from the stored transcripts and summaries. At launch, Sí Call also emails you after each call, overnight too, with a link to the call in your dashboard.At launch Alerts by text or phone notification are coming soon.Coming soon
Calls 5
Since 6:00 PM Monday
Tuesday
- 6:40 AMOwen GrantAsked whether you’re open on Saturday.
Monday
- 11:58 PMUnknown callerHung up before saying anything.
- 10:31 PMAna LopezNo heat upstairs; thermostat screen blank. Wants a service visit tomorrow; said it’s urgent.
- 8:47 PMRay MendezFurnace bangs when it starts. Wants a service visit this week.
- 6:12 PMLena ParkAsked the price of installing a tankless water heater.
Open a call for its transcript and summary.
Asked if you’re open, it can say. A greeting for after hours is coming soon.
Your opening hours are in your business details, so Sí Call can read them out at any hour. At launch, Sí Call can tell a caller who asks whether you’re open right now, and when you open again, from your hours and the days you’ve marked closed. Callers still hear the same greeting, day or night.
What it knows about your hours.
A caller who asks when you open gets the hours you’ve written down, whatever the time. The rest of your details work the same way they do at noon: services, prices, the area you cover and your policies.
Until the after-hours greeting arrives, write your after-hours arrangements into your business details, such as when you return calls, and Sí Call can pass them on when callers ask.
- Whether you’re open right nowFor a caller who asks, from your hours and the days you’ve marked closed.At launch
- A separate after-hours greetingSo callers hear that you’re closed and when you’re back, without asking.Coming soon
- Handling by time and reasonDifferent steps for a call at 9 p.m. than at 9 a.m.Coming soon
Answers in and out of hours
Same greeting, day and night
- Open 7 AM to 6 PM
- Closed: Sí Call still answers
- A call it answered
A separate after-hours greetingComing soon
When a caller says it’s urgent. It’s noted, scored higher and waiting for you.
Sí Call isn’t an emergency service, and today it can’t reach you during a call. It takes the details, notes the urgency in the summary and raises the lead’s score.
Reaching you is coming.
Sí Call emails you after each call, with a link to the call in your dashboard. At launch Two things will change how fast urgent calls reach you, and both are coming soon: an alert by text or phone notificationComing soon, and passing a caller to whoever is on call.Coming soon
Until then, your inbox and your dashboard are where calls land. If there’s something callers should know before you’re back, such as who to call about a problem you don’t handle at night, write it into your business details and Sí Call can tell them.
A lead gains 15 points when its summary mentions urgency, with words such as “urgent” or “ASAP”. It’s a simple word check, so read the summary, not only the score.
What works at launch, and what’s coming.
Everything this page mentions, in one list. Where our pricing catalog lists a feature, the label comes from it, so it changes on the day the feature ships.
After-hours answering, by capability
- 8 at launch
- 6 coming soon
At night, on the call
What a caller gets after you close.
- Answers at night and on weekendsAt launchWhenever calls are forwarded to it, up to the number of calls it can take at once.
- Answers from your business detailsAt launch
- Takes messages and captures leadsAt launch
- Books on Google Calendar or the built-in calendarAt launchChanges and cancellations by phone aren’t supported yet.
- SpanishComing soonEnglish today.
Your hours
What it knows about when you’re open.
- Reads out your opening hoursAt launchFrom your business details, at any hour.
- Tells a caller who asks whether you’re open right nowAt launchFrom your hours and the days you’ve marked closed.
- A separate after-hours greetingComing soon
- Handling that changes with the time and the reason for the callComing soonFrom Growth.
Reaching you
How you hear about last night’s calls.
- Calls, summaries and transcripts in your dashboardAt launch
- An email to you after each callAt launchWith a link to the call in your dashboard.
- A text or phone alert when a call endsComing soon
- Passing a caller to someone on callComing soon
- A mobile appComing soon
After-hours questions, answered.
Straight answers about nights, weekends, holidays and urgent calls.
Does Sí Call answer at night and on weekends?
Yes, at launch. It answers whenever calls are forwarded to it, day or night. It answers from the details you’ve added, takes messages and files each call in your dashboard for the morning. At launch, your plan will set how many calls it answers at the same time: one on Starter, up to two on Growth, up to four on Pro and up to six on Scale.
Does it know when we’re closed?
At launch, yes. Sí Call can tell a caller who asks whether you’re open right now, and when you open again, from your hours and the days you’ve marked closed. It still greets callers the same way, day or night. A separate after-hours greeting is coming soon.
What happens with an urgent call at night?
Sí Call isn’t an emergency service. It takes the caller’s details, notes the urgency in the summary and raises the lead’s score. It can’t reach you during the call yet: at launch it emails you once the call ends, and passing a caller to someone on call, and alerts by text or phone notification, are coming soon.
Will it wake me up when someone calls?
It won’t call or text you. At launch, Sí Call emails you after each call, with a link to the call in your dashboard. So last night’s calls are waiting in your inbox, and your dashboard has the calls, summaries and leads. Alerts by text or phone notification are coming soon.
Can it book appointments overnight?
Yes, at launch. It checks your open times and books the slot the caller picks, on a connected Google Calendar or Sí Call’s built-in calendar, then reads the booking back. Changing or cancelling an appointment by phone isn’t supported yet, and text confirmations are coming soon.
Will callers know they’re talking to an AI?
By default, yes. Before your greeting, callers hear: “You’re speaking with an AI assistant, and this call is recorded and transcribed.” The AI part can’t be switched off; if your own greeting already says it’s an AI, for example “you’ve reached our AI assistant”, it isn’t said twice. Choose “Don’t record calls” and no audio is recorded, and no transcript is saved to your call history. The call is still transcribed live so Sí Call can answer, and by default the notice says “This call is transcribed in real time.”
Can I keep my business number?
Yes. At launch you forward your existing number to Sí Call, all calls or only the ones you don’t answer, so your number and your carrier stay the same. A guide for your carrier, with a check that forwarding works, is coming soon.
Can I buy Sí Call today?
Not yet. Plans open at launch, and nothing can be bought before then. You can talk to it in your browser for up to a minute, and pledge a Founding 50 spot to hold 20% off Starter, Growth or Pro for 12 consecutive months from your first paid invoice. Pledging is free, needs no card, and you can withdraw any time.
Let Sí Call take the night calls. Plans open at launch.
Pledge a Founding 50 spot to hold 20% off Starter, Growth or Pro for 12 consecutive months, or talk to it in your browser first. Pledging is free and needs no card.
- PricingPlans from $75 a monthMinutes, calls at once and overage for each plan, what is coming soon, and how billing works.
- Founding 50Hold 20% off before launch50 spots. Free to pledge, no card, withdraw any time. Confirmed pledgers are invited in pledge order when plans open.