Home services
AI receptionist for plumbers, HVAC and electricians. It picks up while you’re on a job.
When you’re under a sink or up in an attic, Sí Call answers the phone. It answers from the details you give it, takes down the job and turns the caller into a lead you can call back.
Plans open at launch. Nothing can be bought yet, and features marked “Coming soon” aren’t built yet.
What Sí Call does for a trade business
Picks up while you’re on a job
Forward the calls you can’t get to, and it answers them, up to your plan’s number of calls at once.
Answers from your price list
Your service-call fee, the towns you cover, your hours and what you work on. It answers from what you add.
Takes the job down
Name, number and what’s wrong, plus the questions you tell it to ask, like the job address.
Writes each call up
A transcript and a summary in your dashboard when the call ends, and a lead scored from 0 to 100 when the call qualifies.
Calls come in while you’re on a job. Many go unanswered.
Taps on a Google listing’s Call button cluster in working hours: about 19 in 20 come Monday to Friday, peaking between 10 a.m. and noon.1 Those are the hours you’re on a roof, in an attic or under a house.
4 in 10
first calls to law firms and home-service companies went unanswered in business hours.2Mystery shopping · calls placed 2020–21
38%
of listing actions for plumbing and HVAC businesses were taps to call. Only a handful of the 36 industries measured scored higher.1Google listing study · 2017–18 data
The calls a trade business gets, and what it does with each.
Most calls to a plumbing, heating or electrical business are one of a handful of kinds. Here is what Sí Call does with each at launch, and what is still coming.
Caller“My water heater is leaking all over the garage floor.”
A service request
It takes the caller’s name and number, asks what’s wrong and the questions you’ve added, like the address, and files a lead marked as a service request.
At launch
Caller“Half the outlets in my kitchen stopped working.”
An electrical job
It takes the caller’s name and number, what stopped working and the questions you’ve added, like the address, and files the call so you can call back.
At launch
Caller“How much do you charge just to come out?”
A price question
It answers from the prices and fees you’ve added, such as a service-call fee. If a price isn’t in your info, it says someone will confirm it and takes a message.
At launch
Caller“Do you come out to Oakdale? Do you work on heat pumps?”
Area, hours and services
It answers from your business info: the towns you cover, when you’re open, what you work on and what you don’t.
At launch
Caller“Can someone come look at it Thursday?”
An estimate visit
With Google Calendar or Sí Call’s built-in calendar connected, it offers your open times, books the one the caller picks and reads it back. Without one, it takes the request.
At launch
Caller“I need to move my appointment to next week.”
A change to a booking
Changing or cancelling a booking by phone isn’t supported yet. It takes a message with the caller’s details so you can sort it out when you call back.
Coming soon
Caller“The basement is flooding. Can someone come now?”
An urgent call at night
It takes the details the same way, and a caller who says it’s urgent scores higher in your leads. It can’t put the caller through to you yet: passing a call to your phone is coming soon.
Coming soon
A heating and cooling call, start to finish. And what it saves.
A fictional HVAC company and a common call. The caller hears the AI notice first, gets the service-call fee from the company’s own info and leaves the job details for a callback.
Teresa Holt(503) 555-0163
Call1:04
AC running, but blowing warm air
AI notice, before the greetingYou’re speaking with an AI assistant, and this call is recorded and transcribed.
Northgate Heating & Air. How can I help?
Hi, our AC is running but it’s blowing warm air. Can someone come take a look?
Sorry to hear that. I can take the details so the team can call you back to set up a visit. What’s your name?
Teresa Holt.
Thanks, Teresa. What’s the address of the job?
14 Alder Court. What do you charge to come out?
There’s an $89 service-call fee, and it goes toward the repair if you go ahead. About how old is the unit?
Maybe ten years. And mornings are better for me.
Got it. I’ve noted a unit about ten years old, blowing warm air at 14 Alder Court, with mornings preferred. Is this a good number to reach you?
Yes, this one.
Thanks, Teresa. The team will call you back to arrange a visit.
What gets saved
Filed after the call
- Caller
- Teresa Holt · (503) 555-0163
- Reason
- AC running but blowing warm air
- Summary
- Unit about ten years old at 14 Alder Court, blowing warm air. Asked about the price of a service call ($89, put toward the repair). Wants a visit; mornings preferred.
- Lead
- Filed in Leads: Quote/pricing inquiry · 75 · Warm
Score: 50 to start, +20 (asked about a price), +5 (call over a minute). 80 and up is hot; 50 and up is warm.
The basics, before the call ends.
Its setup has it take the caller’s name, a callback number and the reason for the call, then file them with the call.
Then the questions you add.
List what your office always asks, like the job address or the age of the unit. The answers land in the transcript and the summary.
At launchPrices come from your info.
It quotes the fees you’ve added. When a question goes past your info, it’s built to take a message instead of improvising.
Callers become leads you can work between jobs.
When the call ends it’s written up with a transcript and a summary, and the caller lands in your leads list with a score. Teresa, from the example call, is in the list below.
Leads
Scored by rules you can read.
A completed call becomes a lead when it lasts 30 seconds or more, or includes a booking, a quote request or an urgent request. Each lead starts at 50 points: a booking adds 30, a quote request 20 and an urgent request 15. At 80 it’s hot.
Between jobs, open your newest leads, check each one’s score and call the hot ones back first. Filter them by stage, and mark each one contacted, qualified, won or lost.
- Marco Diaz(503) 555-0148Furnace won’t start · estimate bookedAppointment inquiryHot85hot
- Teresa Holt(503) 555-0163AC blowing warm air · 14 Alder CourtQuote/pricing inquiryWarm75warm
- Dana Brooks(503) 555-0127Water heater leaking · said it was urgentService requestContacted70warm
- Luis Ortega(503) 555-0181Asked whether you service heat pumpsGeneral inquiryWarm50warm
Call summary
Unit about ten years old at 14 Alder Court, blowing warm air. Asked about the price of a service call ($89, put toward the repair). Wants a visit; mornings preferred.
How this score was built
| Starts at | 50 |
|---|---|
| Asked about a price | +20 |
| Call over a minute | +5 |
| Score | 75 warm |
Estimate visits
Booked on your calendar and read back.
Connect Google Calendar or use Sí Call’s built-in calendar, and it offers your open times, books the slot the caller picks and reads it back: the day, the time and the job.
- Changes and cancellations by phoneIt takes a message instead.Coming soon
- A text confirmation to the callerComing soon
Thursday
Open times are the gaps Sí Call can offer
- 8:00 AMFurnace repair31 Aspen WayRosa Nguyen
- 10:30 AMParts pickupSupplier
- 12:30 PMEstimate visit9 Juniper StreetMarco DiazNew · booked by Sí Call
- 3:00 PMHeat pump install140 Ridge RoadJin Park
Read back to the caller
“You’re booked for an estimate visit at 9 Juniper Street on Thursday at 12:30 p.m.”
Where your leads can go
- Export to CSVYour leads or your call list, whenever you like.At launch
- Webhooks to your other toolsComing soon
- HubSpot and SalesforcePlanned
Your job software
Sí Call doesn’t connect to Jobber, Housecall Pro or ServiceTitan, and those connections aren’t on the near-term plan. Export your leads to CSV and bring them in, or work them from the Sí Call dashboard.
See how lead capture worksTwo customers call at once. Your plan decides what happens.
Each plan answers a set number of calls at the same time, from 1 to 6 At launch. On a busy morning that number matters more than any other, so pick it on purpose.
Forward the calls you can’t pick up
You keep your number and your carrier. Set your phone to forward calls to Sí Call, either all of them or only the ones you don’t pick up, and it answers those.
When your plan’s lines are all in use, one more caller hears that the lines are busy and to try again in a few minutes.
- Forward your own number to Sí CallAt launch
- Carrier-by-carrier instructions and a forwarding checkComing soon
- Forwarding a caller over your plan’s limit to your phoneComing soon
Pulpo has eight arms. Sí Call takes as many calls at once as your plan allows.
Calls answered at the same time
By plan
- Starter1 call at a time
- GrowthUp to 2 calls at once
- ProUp to 4 calls at once
- ScaleUp to 6 calls at once (+$25 per extra line)
- EnterpriseBy contract
The next caller hears
“All of our lines are busy right now. Please try again in a few minutes.”
Forwarding that caller to your phoneComing soon
Tell it about your business once. Change it any time.
Setup asks for your business name, trade, hours, services and the greeting callers hear. It takes about ten minutes, and you can edit an entry or switch it off later.
- Add your services and prices.Your service-call fee, what a common job costs, what you work on and what you don’t.
- Add your hours and service area.The towns you cover and your opening hours, so it can tell callers where you work and when you’re open.
- List the questions to ask each caller.The job address, the age of the unit, how they heard about you. Add rules too, like not promising a same-day visit.
- Forward your number.Send the calls you don’t pick up to Sí Call with your phone carrier’s call forwarding.
Growth includes a 30-minute onboarding call At launch, and Pro adds done-for-you setup At launch.
- Importing your details from your Google Business Profile or websiteComing soon
- Carrier-by-carrier forwarding instructionsComing soon
Business info
It answers from these. Switch one off without deleting it.
- Service-call fee$89, put toward the repair if you go ahead
- Service areaNorthgate and towns within 15 miles
- HoursMon–Fri 7 AM–6 PM, Sat 8 AM–2 PM
- What we work onFurnaces, heat pumps, central AC, water heaters
- Tune-up special$79 through March
Questions to ask each caller
- What’s the address of the job?
- About how old is the unit?
Rules to follow
- Don’t promise a same-day visit. Say the team will call back.
What works at launch, and what’s still coming.
Plans open at launch, so nothing can be bought yet. “At launch” marks what the product does now and what you get when plans open; “Coming soon” marks what isn’t built yet. The labels change as features ship.
Sí Call for home services, by capability
- 8 at launch
- 12 coming soon
- 1 planned
On the call
What a caller gets when Sí Call picks up for your business.
- Answers from your prices, area, hours and servicesAt launch
- Takes the job details and a messageAt launch
- Books estimate visits on Google Calendar or the built-in calendarAt launchIt reads the booking back.
- Changes and cancellations by phoneComing soonIt takes a message instead.
- A caller over your plan’s limit forwards to your phoneComing soonOn all plans.
- Passing a caller to you or your teamComing soon
- SpanishComing soonEnglish today.
After the call
What lands in your dashboard, and where it can go next.
- A transcript and a summary of each callAt launch
- Leads scored from 0 to 100, with CSV exportAt launch
- A dated next step on a lead, with a list of overdue follow-upsComing soon
- An email to you after each callAt launch
- An alert after each call by text or phoneComing soon
- A text to the caller after the callComing soonFrom Growth.
- Webhooks and CRM syncComing soonFrom Pro.
- HubSpot and SalesforcePlanned
Your number and your hours
- Keep your number and forward calls to Sí CallAt launch
- A guided forwarding setupComing soon
- A phone number from Sí CallComing soonFor a business that wants a new line.
- Tells a caller who asks whether you’re open right nowAt launchFrom your hours and the days you’ve marked closed.
- A separate after-hours greetingComing soon
- A mobile appComing soon
Questions from trade businesses.
Can it book jobs on my calendar?
At launch, yes: on a connected Google Calendar or Sí Call’s built-in calendar, it offers your open times, books the one the caller picks and reads it back before they hang up. Changing or cancelling by phone isn’t supported yet, and text confirmations are coming soon.
What happens when a caller has a burst pipe at 2 a.m.?
It answers the same way it does at noon: it takes the name, number, address and what’s happening, and the call is in your dashboard when it ends. If the caller says it’s an emergency, its safety script comes first: it tells them to hang up and dial 911 if anyone is in danger, and asks whether they’re safe. Then it takes the details. It can’t put the caller through to you yet, so put what callers should do after hours in your business info.
Does it work with Jobber, Housecall Pro or ServiceTitan?
No. Sí Call doesn’t connect to them, and those connections aren’t on the near-term plan. You can export your leads and your call list to CSV and bring them in yourself. Sending leads to HubSpot or Salesforce is planned, and webhooks are coming soon.
Can I keep my business number?
Yes. At launch you forward your current number to Sí Call, all calls or only the ones you don’t pick up, so you keep your number and your carrier. There’s no porting. A guided forwarding setup is coming soon.
What if two customers call at the same time?
At launch, your plan sets how many calls it answers at once: Starter takes 1, Growth 2, Pro 4 and Scale 6. One more caller hears that the lines are busy and to try again in a few minutes. Forwarding that caller to your phone is coming soon.
Will it quote prices for a job?
Only the prices you add, such as a service-call fee or a flat rate for a common job. If a caller asks about a price that isn’t in your info, it’s built to say someone will confirm it and take a message rather than improvise.
Does it speak Spanish?
Not yet in a way we can promise. English is the language we support today, and Spanish is coming soon. We won’t present it as working until a Spanish call works end to end.
Can I buy Sí Call today?
Not yet. Plans open at launch. You can pledge a Founding 50 spot now: it’s free, needs no card, and you can withdraw any time. Until then, try the demo in your browser.
Let Sí Call pick up while you work. Plans open at launch.
Pledge a Founding 50 spot to hold 20% off Starter, Growth or Pro for 12 consecutive months, or talk to it in your browser first. Pledging is free and needs no card.
- PricingPlans from $75 a monthMinutes, calls at once and overage for each plan, what is coming soon, and how billing works.
- Founding 50Hold 20% off before launch50 spots. Free to pledge, no card, withdraw any time. Confirmed pledgers are invited in pledge order when plans open.
Sources
- 1BrightLocal (local-SEO software vendor), “Google My Business Insights Study,” July 2019. Taps on a Google listing’s Call button across about 45,000 business listings in the US, Canada, UK and Australia, Sep 2017 to Dec 2018. Figures are medians for a typical listing. ↩
- 2Expertise.com (business directory), “Only 60% of Businesses Answer Phone On First Call,” first published March 2021. 41,293 first-attempt calls placed Sep 2020 to Jan 2021, during business hours, to law firms and home-service companies being vetted for its listings. ↩