SMS consent & compliance

Coming soon

Texting callers — booking confirmations, reminders, and missed-call text-back — is coming soon. It is built but not switched on yet: each business needs its own registered texting number and carrier approval first. Until then your receptionist does not send texts. The sections below describe how it will work.

Coming soon

The receptionist won’t text a caller just because it has their number. During a call — for example while booking an appointment — it will ask permission first (“Can I text you a confirmation at this number?”). That consent will be recorded with the phone number, the time, and the call it came from, and only then will the booking flow send messages to that number.

Coming soon

• Messages will identify your business by name, so recipients know who is texting.
• Reminders and follow-ups will carry “Reply STOP to opt out.”
• Booking confirmations will go only for appointments the recipient just made on the call.

Coming soon

Replies of STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT will stop all further messages to that number immediately, and the sender will receive a confirmation. Texting START will resubscribe. Opt-outs will apply across every message type from your workspace.

Coming soon

Reminders and other non-urgent messages will only send between 8 a.m. and 9 p.m. in the recipient’s local time (inferred from their area code, with an earlier evening cutoff where state law requires it). Messages that would land outside the window will be held and sent when it opens. Confirmations for something the caller just did on the phone will go right away.

Coming soon

Once texting is live: if a caller hangs up before the receptionist can help, Sí Call can text the number that just called with your business name and an invitation to book or reply. It will be a direct response to their own call and will carry the same STOP language as every other message.